While we always aim for a speedy delivery, sometimes international mail can take a little extra time due to customs or holidays. 🧸 If your package hasn't arrived within the expected timeframe, please don't worry! Just reach out to service@mochisquishy.com and we'll help you track it down.

🌍 Shipping & Delivery Times

We are happy to offer worldwide shipping for our Mochi treats! Below you can find the estimated delivery times (in business days) for each country and region.

Please note: "Business Days" do not include weekends or public holidays.

📦 Estimated Delivery Times by Region

North America & Oceania

CountryEstimated Delivery TimeUnited States6 - 12 Business DaysCanada7 - 9 Business DaysAustralia5 - 10 Business DaysNew Zealand6 - 10 Business Days

Europe

CountryEstimated Delivery TimeUnited Kingdom6 - 10 Business DaysFrance, Germany, Italy, Spain6 - 10 Business DaysNetherlands, Belgium, Sweden, Poland6 - 10 Business DaysIreland, Portugal, Denmark6 - 10 Business DaysHungary, Slovakia, Czech Republic6 - 10 Business DaysRomania, Finland, Switzerland6 - 10 Business DaysEstonia, Latvia, Lithuania6 - 10 Business DaysCroatia, Slovenia6 - 10 Business DaysNorway8 - 10 Business DaysCyprus, Greece, Bulgaria8 - 12 Business Days

Asia & Middle East

CountryEstimated Delivery TimeSingapore, Japan6 - 7 Business DaysThailand, Philippines5 - 6 Business DaysSouth Korea6 - 8 Business DaysVietnam8 - 10 Business DaysMalaysia8 - 10 Business Days (West Malaysia: 8-10, East Malaysia: 9-12)Israel6 - 10 Business DaysUnited Arab Emirates (UAE)6 - 10 Business DaysSaudi Arabia, Kuwait, Qatar, Bahrain8 - 12 Business DaysLebanon8 - 12 Business DaysJordan10 - 14 Business DaysAzerbaijan13 - 15 Business DaysPakistan15 - 17 Business Days

Latin America

CountryEstimated Delivery TimeMexico8 - 12 Business DaysPeru15 - 23 Business DaysBrazil15 - 25 Business Days

Africa & Island Regions

Country / RegionEstimated Delivery TimeSouth Africa8 - 12 Business DaysSeychelles8 - 13 Business DaysRwanda, Mauritius9 - 13 Business DaysMorocco10 - 15 Business DaysRéunion, Madagascar10 - 15 Business DaysSenegal, Tanzania, Angola11 - 13 Business DaysZambia11 - 18 Business DaysNigeria, Ghana, Uganda, Kenya13 - 16 Business DaysEgypt, Mayotte13 - 16 Business Days

✉️ Can't find your country?

If your country is not listed in the shipping options at checkout, please don't hesitate to contact us! Simply reach out to our team at service@mochisquishy.com with your location, and we will do our absolute best to feedback, assist you, and find a shipping solution for you.

Yes! We love sending our handmade treats all over the world! 🌍 We currently ship to the US, UK, Canada, Australia, Japan, and most European countries. If you can't find your country at checkout, feel free to send us a message or DM us on our social media after-sales account!

Because these are handmade and customized products, we only accept returns for quality issues or shipping damage. 📦 For any help, just email us at service@mochisquishy.com with your order number!

Silicone can be a bit of a dust magnet. 🧼 If it gets dirty, just give it a quick rinse with cool water and mild soap. You can also use a piece of clear tape to gently lift off any lint. Pat it dry, and it’s ready to squish again!

Our standard sets let you pick the styles (shapes), but the colors are a surprise mix! 🌈 If you want to hand-pick your favorite colors, please purchase our Live Stream Link and join us to select them live!

💌 Email Support & Reply Times

To help you know exactly when our team is online, here are our active support hours converted across major time zones:

• Our Support Hours (7:00 AM – 10:00 PM GMT+8):North America: 6:00 PM – 9:00 AM EST / 3:00 PM – 6:00 AM PSTUnited Kingdom: 12:00 AM – 3:00 PM BSTEurope: 1:00 AM – 4:00 PM CESTAsia-Pacific: 7:00 AM – 10:00 PM SGT/CST

⏱️ Our Promise

We promise to read and respond to every single inquiry within 24 hours.

✍️ How to help us help you faster:

When reaching out, please make sure to include:

1. Your Order Number (e.g., #1001)
2. A detailed description of your question or issue

This allows our team to look up your details immediately and provide you with the best solution as quickly as possible!

✉️ Contact Us: service@mochisquishy.com 💌